How to eneable plugin update

MONSTER

everytime i try to update it says unauthorized but the license is active. what is wrong? I tryed the default key and delete all and set a seperate key only fot this site. Nothing helps

MONSTER

I tryed from 1.10 to 1.11 didnt work and after manual update to 1.11 now to 1.20 same.

Calvin Alkan

Hey, you mean when you click the "update" button on the plugins page?

Calvin Alkan

~~Please send your purchase email or a license key to billing@snicco.io so that we can troubleshoot.~~

Never mind, I can see your email here in the forum of course.

MONSTER

Ok already send a key

Calvin Alkan

The d**-****.com site is definitively activated correctly.

Where are you seeing the "unauthorized" message? Could you record a short video/GIF?

MONSTER

After clicking the Update Button the last Message in Update Screen says unauthorized

Calvin Alkan

MONSTER

Hm, does the same happen also on the "normal" /wp-admin/plugins.php page?

Not that it should, but that would be my first case to rule it out.

Calvin Alkan

MONSTER

Do you use any outbound request proxy by any chance?

I can see in the license server logs that your site is sending an invalid Authorization header that the updater in the plugin never ads nor uses. That is causing the 401 Unauthorized

Out of all sites, your site is the only one that calls the update endpoint with that HTTP header, so I'm positive it's not a systemic issue inside the plugin updater in the CommandUI plugin.

MONSTER

Yes on the Plugins Page the Same unauthorized msg is Displayed. Im on a Gridpane Server ill try to deactivate the 7g and test again. I havent done any Settings by Hand

MONSTER

Disabled the 7G WAF no other active, no change. Same unauthorized msg.

Calvin Alkan

MONSTER

Basically how it works is:

CommandUI checks for updates.
Stores the result in the WP Object cache if it's enabled so that it's not checked all the time when you load the plugins page.
Then, if you click "Update" WordPress Core will use whatever URL was provided in step 2 to download the plugin. The URL is already pre-authorized. So any modifications to it will make it invalid.

It could have something to do with Object Cache, but I doubt it.

It sounds more like some plugin is modifying all outgoing requests, including the ones to the license server, adding a Authorization header that's inva

MONSTER Disabled the 7G WAF no other active, no change. Same unauthorized msg.

WAF has nothing to do with this here. WAF is for incoming requests to your site. This is a matter of outgoing requests from your site to the license server.

In any case, glad its working now... Keep and eye on it and feel free to re-open if it pops up again.

MONSTER

OK i deactivated all other plugins, than the update was possible. I gues it could be the redis object cache, all others give no sense. I dont have to old plugin version for download to test it.